At ECO FIRST DIRECT, we want your purchasing experience with us to be a pleasant one – this is why we’ve made our returns policy as simple as possible. If for some reason things don’t go to plan, we have a dedicated customer support team available to make things right again!
DAMAGED OR FAULTY ITEMS OR CONSUMER GUARANTEE ISSUES If you receive a damaged product or have a consumer guarantee issue, please contact our customer support team VIA EMAIL and have your order number available and we will work with you to resolve the issue.
RETURNS AND CREDITS FOR CHANGE OF MIND If you would like to return a product because you have changed your mind, please contact our customer support team VIA EMAIL as soon as possible. We are happy to provide a credit note for the value of the price paid for the product if:
the product is returned with proof of purchase within 10 days from delivery; and
the product is unopened and in original condition (including packaging). We will not accept returns of products that appear worn, used or damaged, or altered in any way.
You are responsible for the cost of returning the product. Please visit our Terms & Conditions here for further information.
